Shipments and Returns

Shipments and Returns

All our shipments shall be delivered at destination within 48 hours upon the receipt of the payment, except for reasons of force majeure, in which cases ACEITES ARREDONDO, S.L. shall contact the customer to explain the reasons for the delay and to propose possible solutions.

If you are not satisfied with your order, you have a period of 14 days to return it. This period shall start from the date of receipt to exercise the right to return, and you shall communicate it via email to: info@arredondoaceites.com. We will provide you with a Return Authorisation Number and the instructions to follow.  Returns shall only be accepted with the Return Authorisation Number and free of charge (shipment, taxes and costumes duties shall be paid by the customer). In order to return the product, it shall be in perfect condition and be returned with its original packaging. Upon receiving the box(es) of olive oil in the facilities of ACEITES ARREDONDO, S.L. and upon verification of its state, the refund shall be proceeded.

In case of wrong or damaged shipments, ACEITES ARREDONDO, S.L. shall be responsible for all the shipping costs. This situation shall be communicated by the customer before the first 24 hours after the reception to the following email address: info@arredondoaceites.com. We shall provide you with the Return Authorisation Number and instructions to follow.

Withdrawal form (to be filled in and sent):

I hereby comunicate that I:

Name and surname:..............................

with address in:

....................................................................................................

withdraw our purchase agreement of the following product

....................................................................................................

order number:.................................

on (date) ........................................

and received on (date) .............................. 

CUSTOMER SIGNATURE AND DATE:


Accept

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